Determinants Affecting Service Supply Capacity: A Case Study Of Logistics Enterprises In Dong Nai Province

Phan Dang Ngoc Yen Van, Nguyen Thi Bich Thuy

In the current international economic integration context and the logistics enterprises of Dong Nai province, there has been a remarkable maturity step in the number of participating businesses and the professionalism in service provision. But this breakthrough is still not sustainable, lackinga complete service delivery process and skills, lack of connectivity and coverage in- service network, weak technical technology, and customer service policies. Therefore, this article determined the factors affecting logistics enterprises' service supply capacity in Dong Nai province. The authorconducted a study of the data from 500 customers usingtenlogistics enterprisesin Dong Nai province. The author usedthe SEM model for data analysis.Finally, fourkey factors affecting logistics enterprises' service supply capacity in Dong Nai province with a statistical significance of 1%.